A Quick Overview of Robotic Process Automation (RPA)

June, 2021

Get to know the vast technology behind Robotic Process Automation (RPA) and how it’s being deployed in core business functions.

What is Robotic Process Automation (RPA)?

What comes into mind when we mention “Robotic Process Automation”? Do you automatically think of cyborg robots typing into laptops?

While that might not actually be true, Robotic Process Automation is a hot technology that does neat work for businesses. They may not be the laser-shooting robots you see on TV, but you can find them in nearly every business unit, ranging from finance to marketing.

Robotic Process Automation (RPA) is software that automates any form of rule-based work usually conducted on a routine basis.

Repetitive tasks, such as answering general queries, making calculations, filling out online forms, are automated so that employees can allocate their time and energy to more productive assignments.

How Does RPA Work?

How Does RPA Work_

RPA software relies on available digital data that has been acquired by studying the interactions made by human workers. One way is by following our keystrokes and mouse clicks whenever we’re completing tasks.

Once the software has the data needed, these virtual robots can then perform transactional duties that usually require moving data between applications.

These RPA virtual robots can be found working on a user-interface level. Therefore, they don’t require a physical screen to finish tasks. All it takes is a supportive virtual environment to carry out the task’s routined process steps.

How is this possible? RPA is integrated with relevant artificial intelligence technologies to study human behavior. Some of the AI-based technologies used include optical character recognition, natural language recognition, and machine learning.

With all these combined, the virtual bots deployed by RPA are “trained” to perform high-level and longer tasks.

Why Do Businesses Use RPA Technology?

Why Do Businesses Use RPA Technology_

Deploying RPA software into your business improves your business’s performance through digital transformation. For starters, you can minimize the errors that come with human labor when performing digital processing tasks.

Furthermore, by automating your processes, RPA helps to free up the employees time. It gives them the opportunity to concentrate better on higher value work that requires the thinking abilities only possessed by humans.

To quickly summarize, RPA helps boost efficiency and productivity by reducing the amount of time needed to perform mind-numbing tasks. Plus, it doesn’t take a code specialist to get RPA running, making the software a suitable option for most businesses.

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How Can You Use RPA Technology?

Below are several business functions  automated by RPA technology:

#01: Customer Service

  • Automating contact centre tasks
  • Verifying e-signatures
  • Uploading scanned documents
  • Verifying information for automatic approvals/rejections
  • Answering general inquiries

#02: Finance and Accounting

  • Procure to pay
  • Accounts receivable
  • General accounting
  • Tax accounting and compliance
  • Financial planning and reporting

#03: Human Resources

  • Payroll
  • Time and attendance management
  • Onboarding and offboarding
  • Compliance
  • Recruiting new hires

#04: IT Management

  • Automating software audits
  • Managing source-code control
  • Tending to incident resolutions
  • Password/server resets
  • Optimise email notifications

#05: Supply Chain Management

  • Procurement
  • Automating order processing and payments
  • Monitoring inventory levels
  • Tracking shipments.

Whether you’re a healthcare firm using RPA to handle patient records or a bank that relies on the technology to automate data transcription tasks, the possibilities are endless. Not only does RPA help your business progress more smoothly, but it can also be tailored to meet your organisation’s needs.

Get Started With RPA

Interested in RPA? Our team at Software-Advisory can recommend suitable RPA vendors based on your business model and requirements. With our existing software knowledge, we help you narrow down your search and make a confident choice.

Book a consultation with us today.

Check out our previous blog: 5 eCommerce Platforms in 2021 to Bring Your Business Online