Pros and Cons of Robotic Process Automation (RPA)

July, 2021

Still unsure about what Robotic Process Automation (RPA) entails? Check out the following pros and cons to stay informed.

Life can be a lot simpler with the help of robots. And while reality doesn’t come with cyborgs, software technologies have successfully emulated their features to simplify business processes.

Robotic Process Automation (RPA) has paved the way for the way organisations conduct their work. With RPA, businesses have automated, rule-based work, free up more time, and focus on higher-value work.

That alone sounds attractive, but not everyone is confident in taking the next step towards RPA. If not prepared with the correct information, switching to a foreign technology may have its drawbacks.

To give you a better understanding of RPA, here are some of its pros and cons you can consider. Then, find out whether this hot technology is the right choice for you.

Pros of Robotic Process Automation (RPA)

Pros of Robotic Process Automation (RPA)

Pro #1: Increase in Employee Productivity

RPA automates routine-based tasks by studying human behavior on a user interface level and is "trained" to perform high-level and longer assignments.

Once they've collected enough data, RPA performs repetitive work that doesn't require much critical thinking, such as answering general queries, making calculations, and filling out online forms.

As a result, employees have more free time on their hands and can allocate their efforts to more crucial tasks on hand. This especially comes in handy during peak times, where organisations require much more manpower with far fewer seasonal hires.

Pro #2: Maintaining Accuracy

It's no secret that employees are bound to experience a level of fatigue at some point. Factors like this could potentially reduce an employee's productivity rate and impact the overall performance of businesses.

By setting up RPA correctly, these bots can carry out tasks exactly - without experiencing the same fatigue as human employees. In addition, errors and inconsistency are reduced as bots are basically "trained" to perform tasks the same way with their collected data.

All this comes without having to tinker with your legacy systems or putting in money to purchase back-end integration with your existing systems. So if you have plans on digital transformation, RPA does the trick.

Pro #03: Compliance

Organisations are often faced with the issue of handling sensitive data, such as customers' personal information. More often, there's always a potential for fraud that comes along with these kinds of information - especially when mixed with human interaction. However, RPA ensures that bots stick to auditing compliance by fulfilling regulatory requirements and governance.

Cons of Robotic Process Automation (RPA)

Cons of Robotic Process Automation (RPA)

Con #01: Potential Implementation Failure

Just because RPA can be used to automate tasks, that doesn't mean we don't have to maintain and fine-tune it. The act of automating a process is simple (e.g., using drag and drop menus). However, to fully reap its benefits, there needs to be a level of IT expertise available to provide the necessary oversight.

Before you can automate tasks, there are several things to keep in mind to ensure smooth implementation. First, you'll need to consider the quality of employee workflows and see which processes are worth automating. It would be just as bad if your bots studied the behavior of an employee who's not doing their tasks correctly or multiple employees who have different approaches to performing a particular routine.

Con #02: Security Risks

While RPA fulfills regulatory and governance requirements, organisations may struggle to put their trust in bots. With human employees, organisations have better control in the event of sudden sensitive data breaches. With bots, they may receive inappropriate access to sensitive information or abuse of administrative privileges.

However, it's worth noting the RPA operates on a top layer at a user-interface level. Therefore, they are not integrated into the under layers where all of this data is stored. So the event of security breaches could only happen if the technology is handled in the wrong hands.

Related Article: Checklist for the Right Software Partner Fit

Always Stay Informed On RPA

To quickly summarize, RPA has its perks that can bring favorable results to a business's performance. However, with their ability to mimic the actions of humans when completing tasks, their benefits can only be fulfilled if implemented the right way.

Software-Advisory connects you with a suitable RPA vendor and the right implementation partner to get started.

Book a quick consultation with us to narrow down with RPA options that work for you.

Check out our previous blog: Buying HRM Software: Where Do I Start?